Returns
How do I return an item?
Return Policy
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear, use, or damage in any way
• -within 14 calendar days of the delivery date (after 14 days no returns are allowed)
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.
Contact us before shipping any item back for a refund or exchange.
Customer is responsible for all shipping costs if seller is not at fault. We do not provide return shipping labels at this time. We are not responsible for any return packages that are lost in transit. It is to your advantage to attain a tracking number and/or insurance before returning items. Refunds will be issued, minus shipping cost, back to the original method of of payment once return items have been inspected.
Please contact customerservice@thefeltpod.com to get the return address before shipping an item back.
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear, use, or damage in any way
• -within 14 calendar days of the delivery date (after 14 days no returns are allowed)
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.
Contact us before shipping any item back for a refund or exchange.
Customer is responsible for all shipping costs if seller is not at fault. We do not provide return shipping labels at this time. We are not responsible for any return packages that are lost in transit. It is to your advantage to attain a tracking number and/or insurance before returning items. Refunds will be issued, minus shipping cost, back to the original method of of payment once return items have been inspected.
Please contact customerservice@thefeltpod.com to get the return address before shipping an item back.
Mailing address: 5380 3rd. St. Irwindale, CA 91706
Customer Service Phone Number: (888) 922-4494
